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<div class="bvseo-question-answer" data-questionid="6993779">
<h2 class="bvseo-question">
Bought the s gel pen in white took the tip off and it doesn&rsquo;t write!! Opened another pen, same thing! I was so excited for these and now I wasted money on a whole pack that is anything but smooth writing
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<div class="bvseo-author">Asked by: Notsmooth</div>
<div class="bvseo-answer" data-answerid="7452293">
Hello. Thank you for reaching out to us. We're sorry to hear that the pens are not writing, which is certainly not the experience we want for our customers. To improve their performance, kindly avoid writing on shiny, smooth, or coated surfaces. Ensure the tip seal is completely removed and warm up the pen on scratch paper before use. If the pen doesn't start immediately, gently tap it on the paper to bring the ink forward. If the steps above do not help, please do not hesitate to reach out. We&rsquo;re available Mon.-Fri. 9am - 5pm Eastern Time. Thank you! Sharpie&reg; Consumer Care
<div class="bvseo-author">Answered by: Sharpie Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2024-10-03</div>
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<div class="bvseo-question-answer" data-questionid="6970439">
<h2 class="bvseo-question">
There is a small plastic tip on the end of the writing tip - should that be removed??
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<div class="bvseo-author">Asked by: Swede85</div>
<div class="bvseo-answer" data-answerid="7414325">
Hello. Thank you for your question. Yes, you should remove the small plastic tip on the end of the Sharpie S-Gel pen before using it. That plastic tip is there to protect the gel ink and prevent it from drying out before you use the pen. Once you remove it, the ink should flow freely. Just make sure to replace the cap when you're done writing to keep the pen from drying out! In case of any additional questions, please do not hesitate to contact us directly via the Contact Us form on our website https://www.sharpie.com/support/contact-us We&rsquo;re available Mon.-Fri. 9 am - 5 pm Eastern Time. Thank you and stay safe! Sharpie Consumer Care
<div class="bvseo-author">Answered by: Sharpie Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2024-09-11</div>
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<div class="bvseo-question-answer" data-questionid="6967224">
<h2 class="bvseo-question">
How do I get this ink out of fabric? My little one accidentally &lsquo;colored&rsquo; on clothing
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<div class="bvseo-author">Asked by: Jayhawk</div>
<div class="bvseo-answer" data-answerid="7414320">
Hello. Thank you for your question. The successful stain removal of ink stains differs from case to case because of the many types of fabrics, colors, inks, and time elapsed before stain removal. We cannot guarantee stain removal since many variables can be involved. Following these steps should result in partial or complete removal. First, use household ammonia and water (one teaspoon of ammonia per gallon of water). For nicer clothes, such as wool slacks, use Woolite instead of ammonia. Second, add a dish or laundry detergent (we recommend a protein-type detergent such as Era Plus). Then, with a stiff brush, such as a toothbrush or cuticle brush, scrub the stain. Repeat steps 1-3 if needed. Launder with a protein-based detergent such as Era Plus following the manufacturer&rsquo;s washing instructions. Make sure the stain is completely removed before putting the clothing in the dryer, as this will permanently set the stain. You may also try Amodex Stain Remover. In case of any additional questions, please do not hesitate to contact us directly via the Contact Us form on our website https://www.sharpie.com/support/contact-us We&rsquo;re available Mon.-Fri. 9 am - 5 pm Eastern Time. Thank you and stay safe! Sharpie Consumer Care
<div class="bvseo-author">Answered by: Sharpie Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2024-09-11</div>
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<div class="bvseo-question-answer" data-questionid="6809753">
<h2 class="bvseo-question">
Is the grip latex free?
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<div class="bvseo-author">Asked by: Allergy info</div>
<div class="bvseo-answer" data-answerid="7233725">
Hello. Thank you for reaching out to us. Before making a purchase, we encourage you to review the product packaging or visit our website. Any item provided by Sharpie and designated as latex-free will prominently feature this claim on the packaging or be clearly stated in the product description on our website. If you do not find the latex-free designation, we cannot guarantee that the product has not been exposed to latex during the manufacturing process. If you have any more questions, please reach out to us via our Contact Us form on our website. We&rsquo;re available Mon.-Fri. 9am - 5pm Eastern Time. Thank you! Sharpie&reg; Consumer Care
<div class="bvseo-author">Answered by: Sharpie Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2024-06-18</div>
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<div class="bvseo-question-answer" data-questionid="6788384">
<h2 class="bvseo-question">
are sharpie gel pens permanent ink?
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<div class="bvseo-author">Asked by: Dianne</div>
<div class="bvseo-answer" data-answerid="7215109">
Hi. Thank you for your question on our Sharpie S-Gel, Medium Point. The Sharpie S-Gel Pen contains water-based ink and is not permanent. Have a nice day! Sharpie Consumer Care
<div class="bvseo-author">Answered by: Sharpie Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2024-08-28</div>
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<div class="bvseo-question-answer" data-questionid="6703552">
<h2 class="bvseo-question">
For a project, what is the S-Gel made from.
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<div class="bvseo-author">Asked by: e fqj</div>
<div class="bvseo-answer" data-answerid="7184067">
Hi! Thank you for your question. Please be advised that Sharpie S-Gel, Medium Point (0.7mm) is a water-based ink pen. Should you have any additional questions, please do not hesitate to contact us directly. Thank you!
<div class="bvseo-author">Answered by: Sharpie Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2024-08-28</div>
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<div class="bvseo-question-answer" data-questionid="6733600">
<h2 class="bvseo-question">
Won't write. This is a great pen, but I have suddenly have 3 that won't write. Checking the ink supply in each of those, an air gap has appeared just above the ball. Why?
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<div class="bvseo-author">Asked by: TGH6</div>
<div class="bvseo-answer" data-answerid="7183185">
Hi, We are sorry to hear that your Sharpie S-Gel, Medium Point (0.7mm) stopped writing. We advise the Gel pens to be stored at a slight angle with the tip pointing down, and they will do just fine. The air gap might appear in how the pens are stored. We also advise you to check the tip seal on the pen if it has been removed. For any additional queries, don't hesitate to reach out to us via https://www.sharpie.com/support/contact-us, give us a call at 1-800-346-3278, or connect with us through LiveChat. Our support team is ready to assist you from Monday to Friday, 9 am to 5 pm Eastern Time. Have a wonderful day! Sharpie Consumer Care
<div class="bvseo-author">Answered by: Sharpie Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2024-03-07</div>
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<div class="bvseo-question-answer" data-questionid="6689925">
<h2 class="bvseo-question">
Why don't you make purple in bold 1.0 S-Gel pens?
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<div class="bvseo-author">Asked by: Michelle</div>
<div class="bvseo-answer" data-answerid="7182616">
Hello. Thank you for your inquiry regarding the availability of a purple color option in the bold 1.0 S-Gel pens. We appreciate your suggestion and value your feedback as it helps us improve our product offerings. Rest assured, we will pass along your suggestion to our product development team for consideration. Customer feedback is crucial to us, and we strive to meet the needs and preferences of our users. Thank you for taking the time to share your input with us. If you have any more questions, please reach out to us via https://www.sharpie.com/support/contact-us or through LiveChat. We&rsquo;re available Mon.-Fri. 9am -5pm Eastern Time. Thank you! Sharpie Care
<div class="bvseo-author">Answered by: Sharpie Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2024-07-22</div>
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